Refund and Returns Policy

Effective Date: April 16, 2025

At Clothunt.com, we are committed to providing an exceptional shopping experience, which includes offering a 3-Day Return & Exchange Policy for most of our products. We understand that sometimes things may not work out, and we want to make the return process as transparent and straightforward as possible. Please take a moment to read through our detailed return and exchange guidelines, which outline the eligibility criteria, procedures, and terms that apply.

1. Return Eligibility & Conditions

To be eligible for a return, your product must adhere to the following terms and conditions:

• Timeframe: The return must be initiated within 3 calendar days from the date of delivery. This means that once your package is delivered, you have a strict 72-hour window to request a return.
• Condition of Item: The item must be in new, unused condition with all original packaging, labels, and tags intact. We reserve the right to reject returns for items that show signs of wear, use, or damage.
• Return Authorization: All returns must be pre-authorized by our customer service team, and an RA (Return Authorization) number must be issued before the item is returned. Failure to secure an RA number may result in delays or non-acceptance of the return.
• Proof of Purchase: A valid proof of purchase (such as an order confirmation email or invoice) must be provided for the return to be processed.

2. How to Initiate a Return or Exchange

To ensure a seamless return or exchange process, please follow these steps:

• Step 1: Contact Customer Service: Reach out to our customer service team at support@clothunt.com within the 3-day window. Include your order number, the reason for your return, and any relevant details about the item you are returning (e.g., size, color, issue).
• Step 2: Return Authorization (RA) Number: Upon receiving your return request, our team will review the case and provide you with an RA number along with instructions on how to proceed with the return. Please note that this number must be clearly displayed on the return package. Items returned without an RA number will not be processed.
• Step 3: Prepare the Return Package: Carefully package the item in its original, undamaged packaging, ensuring that all tags, labels, and documentation are included. Any returned items that are not in their original condition will be subject to a partial refund or refusal.
• Step 4: Shipping the Item: Once you have packaged the return, ship it back to us using a trackable shipping method. Return shipping costs are your responsibility unless the item was defective or incorrectly shipped. Please note that we recommend obtaining shipping insurance for your return, as we cannot be held liable for any items lost or damaged during the return transit.

3. Refund and Processing Time

• Refund Processing: Upon receipt of your returned item and verification that it meets the return eligibility criteria, we will process the refund. The refund will be issued to the original payment method used for the purchase.
• Refund Timeline: Please allow 5-10 business days for the refund to be processed after we have received and inspected the return. Once processed, the refund should appear in your account within 7-10 business days, depending on your payment provider.
• Original Shipping Fees: The original shipping charges incurred at the time of purchase are non-refundable, except in cases where the return is a result of our error (such as sending the wrong item, or the item being damaged or defective upon arrival).
• Partial Refunds: If the returned item is not in its original, unused condition, or if it is missing parts or packaging, we reserve the right to issue a partial refund or to refuse the return.

4. Non-Returnable and Non-Refundable Items

The following items cannot be returned or refunded under our 3-Day Return & Exchange Policy:

• Sale or Clearance Items: All products purchased through promotional offers, sales, or clearance events are final sale and are not eligible for return or refund.
• Personalized Items: Items that have been customized or personalized with your name, initials, or any other special requests cannot be returned or exchanged.
• Used or Worn Items: Any products that have been worn, washed, or altered in any way are ineligible for return.
• Gift Cards and Digital Products: Gift cards and digital downloads are non-refundable.

5. Damaged or Defective Items

We take great care to ensure that all products are in perfect condition before shipping. However, if you receive an item that is damaged or defective, please follow the steps below to request a return or exchange:

• Notification Period: Contact us within 3 days of receiving the damaged or defective item. This is critical as we will not process claims for damaged or defective products reported after this period.
• Required Documentation: Provide detailed information about the issue, including photos showing the defect or damage. If the item was damaged in transit, we may ask you to keep the damaged packaging and provide additional photos for verification.
• Resolution: If your return claim is verified, we will offer you a full refund, replacement, or exchange, depending on your preference and product availability.

6. Return Policy Exceptions

In certain situations, we may make exceptions to our standard return policy. These exceptions will be considered on a case-by-case basis and will require approval from our customer service team. Examples of exceptions may include, but are not limited to:

• Extreme Circumstances: Situations such as natural disasters or other unforeseen events that may prevent you from returning the product within the stipulated timeframe.
• Manufacturer Defects: If a product has a known issue or defect that was not apparent at the time of purchase.

7. Customer Support

For any queries regarding our return and refund policy, or if you need assistance with a return or exchange, please reach out to our customer service team:

• Email: clothuntofficial@gmail.com
• Phone: +92 331 2884389